Refund policy

Introduction

Welcome to Assortique. We value your business and strive to ensure your complete satisfaction with our products. This document outlines our Return and Refund Policy, designed to provide a clear, fair, and lawful procedure for handling returns and refunds. By purchasing from our site, you agree to the terms laid out in this policy. Please review the following terms carefully before making your purchase. This policy is crafted in accordance with the consumer protection laws and regulations applicable in the United States.

1. Right to Cancel:

Customers have the legal right to cancel their purchase within a seven (7) day cooling-off period starting from the date of receipt, except for the excluded items as detailed below.

2. Conditions for Return:

To be eligible for a return, items must be unused, undamaged, and in the same condition that you received them. They must also be in the original packaging with all seals intact.

3. Procedure for Returns:

To initiate a return, customers must contact our customer service team at contacus@assortique.net or call (630)755-8309 to obtain a Return Merchandise Authorization (RMA). Unauthorized returns will not be accepted.

4. Refund Process:

Upon receipt and inspection of the return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

5. Defective or Damaged Goods:

If you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund. We may require evidence of the defect or damage, such as photographs.

6. Non-returnable and Non-refundable Items:

Certain goods are exempt from being returned, including custom-made items, perishable goods, and personal care items. Sale items are also non-refundable, but may be exchangeable at our discretion.

7. Shipping Costs for Returns:

The customer is responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Amendments:

This Return and Refund Policy may be amended from time to time in accordance with changes in legislation or our internal policies. The most current version will always be posted on our website.

9. Governing Law:

This Return and Refund Policy is governed by and construed in accordance with the laws of the state of Illinois.

10. Contact Information:

For further clarification regarding our Return and Refund Policy, please contact us at the above-mentioned email or phone number.